Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to the VAS eLearning platform at elearning.vasmetering.com (the "Platform"), operated by Vector Automation Systems Ltd ("VAS," "we," "us"). By creating an account or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2. Who may use the Platform

• The Platform is directed at adults. You must be at least 18 years old to create an account.
• There is no automated age gate at registration. By registering you confirm you meet this requirement.
• Provide accurate registration information and keep your password confidential.
• You are responsible for activity under your account. Do not share login credentials.
• Accounts may be created with email and password or with Google sign-in (Firebase Authentication).

3. Course access and enrollment

• Browse the public catalog without an account. Paid lessons require an approved enrollment.
• For paid courses you pay by M-Pesa (Paybill) or bank transfer, then confirm the enrollment. Access is granted after VAS verifies payment. We do not offer card checkout on the Platform.
• After approval, you keep access while your account remains in good standing, the course remains available, and these Terms are met. We may lock or withdraw access for inactivity, policy violations, payment issues, or if we discontinue a course. Some trials are time- or lesson-limited as shown at enrollment.
• Prices are shown in Kenyan Shillings (KES). A US dollar equivalent may appear for reference only.
• Promo codes may apply when we publish them. The price at checkout after any valid promo is the amount due.
• Course content is for your personal, non-commercial learning. Do not resell or redistribute materials.

4. Payments

Accepted methods:

• M-Pesa: Paybill 542542, account 00606492756250, beneficiary Vector Automation Systems Ltd.
• Bank transfer: I&M Bank, Industrial Area, Nairobi, account 00606492756250, same beneficiary.

Keep your confirmation code. Enrollment stays pending until an administrator verifies payment. We do not process cards, Stripe, Paystack, or other card gateways on this Platform. VAS does not store M-Pesa PINs or full bank login credentials.

5. Cancellation and refunds

You may request cancellation of an active enrollment from your learning dashboard if you have completed less than 20% of the course. The Platform blocks requests above that threshold. Every request is reviewed by VAS. A refund, if any, and the amount are decided by VAS after that review (for example, based on progress and whether payment was received). Approved refunds are typically processed within 5–10 business days back through the original M-Pesa or bank channel where practical.

We do not operate a subscription billing plan on the Platform, and we do not advertise a 30-day no-questions-asked refund. If Kenyan law gives you a mandatory right in a particular case, that right is not excluded by this section.

6. Certificates

When you complete the required lessons for a course, the Platform issues a digital certificate of participation. You can download a PDF from My Certificates. Certificates typically show your name, the course title, the completion date, the instructor name, and the Training and Capacity Building Coordinator. They recognise participation on this Platform; they are not an accredited academic award unless a specific course says otherwise. VAS may withhold or revoke a certificate if these Terms were breached.

7. Instructors and course content

VAS hosts courses created by VAS staff and by instructors we accept. We may accept or reject instructor applications and course submissions. Course content is for education and information. It is not professional engineering sign-off, legal advice, or a substitute for manufacturer documentation. Check critical facts independently before you apply them on a live plant or to a client.

8. Search, recommendations, and staff tools

• Catalog and header search are keyword searches of public course titles, categories, instructors, and tags. They are not an AI or semantic search engine.
• "Because you enrolled in …" suggestions on the catalog and student dashboard are rules-based matches from your enrollments. They are not model-generated recommendations.
• There is no student AI chatbot or lesson tutor bot. Use Ask Instructor on a lesson, the course forum, or support if you have a question.
• Administrators and instructors may use AI tools to draft course outlines, newsletter copy, or quiz questions. Those drafts are labelled for human review and are not published until a person accepts them.

9. Intellectual property

Platform software, branding, and course materials are owned by VAS or licensed to us. You receive a limited, non-transferable licence to stream and use enrolled content for your own study. Lesson resources an instructor marks as downloadable (for example a PDF) may be kept for personal study only. Do not copy, scrape, or publicly republish paid lesson bodies or quiz answers.

10. User conduct

You agree not to:

• Violate applicable law
• Harass other users or instructors
• Share login access or circumvent payment
• Attempt to disrupt, scrape, or break into the Platform
• Post unlawful or misleading content in forums, notes you share, or support tickets
• Impersonate VAS staff or other users

11. Communications

We send service messages related to your account (verification, enrollment status, certificates, support). Optional newsletters require your opt-in (the registration checkbox is selected by default; you can turn the newsletter off in Profile Settings). Study reminders, if you enable them, may be sent by email or SMS through our notification settings. WhatsApp contact, if shown, uses the number published in site settings.

12. Limitation of liability

To the extent permitted by Kenyan law, VAS is not liable for indirect or consequential loss. Our aggregate liability arising from the Platform is limited to the amount you paid us for the relevant course in the 12 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Account suspension and closure

We may suspend or close an account for breach of these Terms or to protect the Platform. The Platform does not currently offer a self-service delete button. To close your account, email info@vasmetering.com from the address on the account. See the Privacy Policy for how we handle deletion requests.

14. Governing law

These Terms are governed by the laws of Kenya. Courts in Kenya have jurisdiction, without limiting any non-waivable consumer right you may have in your place of residence.

15. Operator and contact

Questions about these Terms: